Returns & Refund Policy
We want you to love your purchase, but we understand that sometimes things don’t go as planned. Please read our returns and refund policy carefully before placing an order.
Order Cancellations
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Orders can only be cancelled within 24 hours of purchase.
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After 24 hours, your order will already be processing with our suppliers and cannot be changed or cancelled.
Returns
Because we work with multiple international suppliers, we do not accept returns for buyer’s remorse, size issues, or change of mind. Please review product details carefully before ordering.
We only accept returns if:
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The item is defective or damaged upon arrival.
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You received the wrong item.
To start a return, contact us within 7 days of receiving your order with proof (photos or video) of the issue.
Refunds
Refunds will be approved in the following cases:
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You received a damaged or defective product.
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You received the wrong product.
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Your order does not arrive within 45 business days (for international orders) or 60 business days (for remote countries).
Refunds will not be issued if:
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You entered the wrong shipping address.
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The item is delayed but still within the estimated shipping timeframe.
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The product matches its description but you no longer want it.
Refunds will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear on your account.
Exchanges
At this time, we do not offer exchanges. If your item is defective or incorrect, we will send you a replacement at no extra cost.
Contact Us
If you need help with a return or refund, please contact us at:
📧 TheJarromantic@gmail.com